Terms & Conditions

 Please read our terms & conditions and privacy policy carefully before using our site. By using the site you are agreeing to these terms.

Please note the estimated delivery times for each individual item when placing your order. As items are individually printed and embroidered please note that delivery dates may change, but customers will be notified should such changes need to be made. If you require your order to be shipped sooner than the time specified, please contact us prior to ordering to check if this is possible.

Privacy Policy
1. This privacy policy applies to The capsule’s website at www.thecapsule.co.uk We at The Capsule take your privacy very seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998, for which purpose the data controller is The Capsule. By using our website you consent to the policy.

Information we collect
2. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you wish to sign up for our free e-newsletter or are making a purchase from us. We may also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

3. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. The Capsule will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
Use, storage and disclosure of your information
4. We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you our e-newsletters subject to your consent, but we will not transfer, share, sell, rent or lease your personal data to third parties

5. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

5.1 To provide you with information requested from us, relating to our products or services.

5.2 To meet our contractual commitments to you.

5.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

5.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

5.5 Further, we may use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

5.6 If you are a new customer, we will only contact you when you have provided consent and only by those means for which you provided consent.

5.7 To assist fraud protection and minimise credit risk.

6. If you do not want us to use your data, you can notify us by sending us an email at any time.

7. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

8. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in "the Cloud". It may also be processed by staff operating outside the EEA who work one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the Data Protection Act 1998. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

9. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

10. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Capsule's business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

11. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

12. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at any time.
13. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links
15. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Use of cookies
16. On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally - it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Access to information
17. The Data Protection Act 1998 gives you the right to access information held about you by us. This right can be exercised by you in accordance with the Act - an access request will be subject to a fee of £10 towards our costs of complying with your request for the information we hold about you. Should you wish to receive details that we hold about you, please contact us using the contact details below.
Changes to this policy
18. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

Terms
1. We do not give permission for any of our clothing to be used for any illegal purpose or illegal gain.
2. We reserve the right to refuse sales to anybody we feel is abusing the rights of the company.
3. Any custom made items or custom colour items cannot be returned.